Refund policy
Refund Policy
Returns You have 14 days after receiving your item to request a return, in line with the Consumer Contracts Regulations 2013. To be eligible, your item must be in the same condition as received — unused, with tags attached, and in its original packaging.
Cut Fabric Please note that fabric cut to length is non-returnable, as it is cut to order and cannot be resold. If you have any questions about a fabric before purchasing, please get in touch and I'll be happy to help.
How to Start a Return Contact me at jamie@theyorkshiresewingguy.co.uk with your order number, the item(s) you wish to return, and your reason for return. Please do not send items back without first requesting a return — unrequested returns will not be accepted.
If your return is accepted, I'll send you instructions on where to send your package. Return postage costs for non-faulty items are the responsibility of the customer. I recommend using a tracked service, as I cannot be held responsible for items lost in transit.
Non-Returnable Items The following items cannot be returned:
- Cut-to-length fabric (cut to order)
- Any items that have been opened, used, or with seals broken
- Sale or clearance items
- Gift cards
If you're unsure whether an item is returnable before purchasing, please get in touch.
Damaged or Incorrect Items Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact me immediately at jamie@theyorkshiresewingguy.co.uk so I can resolve the issue promptly. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Faulty Items If your item develops a fault within 6 months of purchase, please contact me in the first instance so we can try to resolve the issue. If a return is required, the item must be thoroughly cleaned before being sent back. Your rights under the Consumer Rights Act 2015 (including repair, replacement, or refund) apply in full.
Refunds Once your return is received and inspected, I'll notify you of the outcome and process any approved refund within 5 working days. Please allow a further 3–10 working days for your bank or card provider to credit your account — this is outside of my control. If more than 15 working days have passed since your refund was approved and you haven't received it, please contact me and I'll investigate straight away.
Return Address The Yorkshire Sewing Guy, PO Box 352, Pontefract, WF8 9FD
Your Statutory Rights Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.