Privacy policy

Privacy Policy

Last updated: 16 May 2026

The Yorkshire Sewing Guy operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Yorkshire Sewing Guy is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.

Personal Information We Collect

We may collect the following categories of personal information:

  • Contact details — name, email address, phone number, and delivery address
  • Financial information — payment details (processed securely via Shopify Payments; we do not store card data)
  • Transaction information — order history, products purchased, and order value
  • Device and usage information — IP address, browser type, pages visited, and how you interact with our website
  • Communications — any messages or enquiries you send us

How We Collect Your Information

We collect information:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through cookies and similar technologies when you browse our website
  • From third-party services such as Shopify, Google Analytics, and payment processors

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders and send order confirmations and tracking updates
  • Respond to your enquiries and provide customer support
  • Improve our website and shopping experience
  • Send marketing communications where you have opted in (you can unsubscribe at any time)
  • Detect and prevent fraud and ensure the security of our Services
  • Comply with our legal obligations

How We Share Your Information

We do not sell your personal information. We may share it with:

  • Shopify — our e-commerce platform provider, who hosts and powers our store
  • Royal Mail / Evri — to fulfil and deliver your orders
  • Google Analytics — for anonymised website analytics
  • Payment processors — to securely handle transactions
  • Legal authorities — where required by law

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. This includes cookies set by Shopify and Google Analytics (GA4). You can manage your cookie preferences through your browser settings.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, and dispute resolution requirements. Order records are typically retained for 7 years in line with HMRC requirements.

Your Rights

As a UK resident, under UK GDPR you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Delete your personal information (subject to legal obligations)
  • Object to or restrict certain types of processing
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at jamie@theyorkshiresewingguy.co.uk

Complaints

If you have concerns about how we handle your personal information, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

🌐 ico.org.uk | 📞 0303 123 1113

International Transfers

Your data may be processed outside the UK by Shopify and other service providers. Where this occurs, appropriate safeguards are in place, including Standard Contractual Clauses, to protect your information.

Children's Data

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We recommend reviewing this policy periodically.

Contact

Jamie@theyorkshiresewingguy.co.uk

We are the data controller for the purposes of UK GDPR.